Refund policy

Returns & Refund Policy

We want you to love your KnucklePro purchase. If something isn’t right, here’s how returns and refunds work:

Domestic Orders (within Australia)

  • Returns are accepted only for faulty, damaged, or incorrect items.

  • Items must be unused, unwashed, and in original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Return shipping is free for approved domestic returns – we’ll email you a prepaid return label once your return is approved.

International Orders (outside Australia)

  • Returns are accepted only for faulty, damaged, or incorrect items.

  • Items must be unused, unwashed, and in original packaging.

  • Proof of purchase is required.

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. We recommend using a tracked service as we cannot guarantee receipt otherwise.

  • Original shipping costs are non-refundable.

Refunds

  • Once we’ve received and inspected your return, we’ll notify you of approval (or rejection if the item isn’t returned in acceptable condition).

  • If approved, your refund will be processed to your original payment method.

  • Refunds typically take 5–10 business days depending on your bank or card provider.

Damaged or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery with photos.

  • We’ll resolve the issue promptly at no cost to you.

Your Rights
Our policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement, repair, or refund if your item is faulty, unsafe, or not as described.

Need Help?
We’re here to help. Contact us at admin@knucklepro.com.au and our team will guide you through the process.